Just as American workers have varying degrees of expertise and experience, so do outsourcing service providers. In its early years, many businesses that contracted with overseas workers did so only for entry-level services. Services like basic data entry and transcription were delegated to these workers, who handled them capably and reliably.
However, as an article from the Young Entrepreneur Council (YEC) points out, many of these businesses discovered turnover was high among these workers. Many of them gained experience and moved upward in their careers, either pursuing additional education or providing services at a higher level.
Working with Beginners
Since entry-level outsourcing service providers often come at a lower cost, they are ideal for start-ups who have limited funds. These entrepreneurs are often willing to take risks on these new workers, who are in turn eager to work hard and impress the American business owner who took a chance on them.
Newer workers are also perfect for short-term projects or projects where turnover won’t be an issue. If a basic data entry job changes hands several times over the course of a year, for instance, it won’t be as tumultuous as if an industry-specific data organization job is abandoned midway through.
As businesses have grown more comfortable outsourcing services to overseas providers, they’ve begun to experiment with increasing the level of difficulty in the tasks they outsource. This includes highly specialized help like data analysis and processing, conducted by workers who have logged several years of experience.
Highly specialized workers aren’t limited to overseas workers. Some businesses located in rural areas have seen benefits in outsourcing processes through online sites. These workers can provide services not available in their own area. By being able to disregard geographic location, businesses can source the best workers worldwide.