Awarded by Global Sourcing Council for it’s community engagement and success, CloudFactory is the better way to do high volume data-intensive work.

Their typical clients are in need of a scale-able solution to capture/enter/extract data from unstructured and/or semi-structured content where quality and turnaround is the critical component.

As a social enterprise, CloudFactory exists to connect one million people in the developing world to basic computer work and raise them up as leaders to address poverty in their own communities.

Business Model

Billed as ‘the new face of BPO’, CloudFactory is a pioneer in Business Process as a Service(BPaaS), a fundamental shift in how BPO is delivered and sold as an on-demand service.

In 2012, CloudFactory acquired key Google Ventures-backed technology that allows them to break up the pieces of your workflow into very small micro-units and distribute them out to their own highly managed, on-demand workforce. It is this combination of big data, cloud computing and a distributed workforce that makes CloudFactory so unique.

You can think of it as your own virtual ‘assembly line’ where humans and technology interact seamlessly, 24/7, to complete your work faster and with less headache.

Value Proposition

  • Reduce Costs up to 50% over an in-house team or 30% over a traditional outsourcing vendor
  • Gain Visibility and control over your process with CloudFactory’s real-time dashboards
  • Connect Easily with current data capture solutions and other downstream systems using CloudFactory’s APIs
  • Experience Faster Turnaround at least 3X faster than standard data entry processes.

 Labor Supply

CloudFactory applies solidarity group model in recruiting and managing it’s proprietary workforce also known as Cloudworkers. CloudFactory’s workforce model thrives in Tier 2/3 countries where they can hire the ‘Harvard students’ for huge talent and cost-savings not available in traditional BPO locations.

Their 2800+ Cloudworkers from Nepal and Kenya are skilled individuals (many of which are undergrad or graduate students) who see their income as either the primary or a major part of their annual income. Aside from the Cloud Workers, there are 3 other roles within CloudFactory’s workforce management:

  • Local Team Leaders: Directly incentivized to recruit 4 awesome team members who produce great quality work and meet personally every week to go over performance reviews and answer questions.
  • Regional Cloud Seeders: Train and oversee multiple Team Leaders in their area. Their mandate is to multiply teams and provide training and ongoing support to Team Leaders.
  • HQ Administrators & Support Staff: Provide daily support for all workers via live chat, review flagged tasks that may be due to poor/missing images, corner cases, etc., and then distribute lessons learned through webinars and FAQs that are further distributed online and through the Local Team Leaders.

Social Impact

The company’s social impact is measured by number of action statements completed and number of community service projects ran. Both Cloudworkers and in-house staffs meet weekly in teams to discuss leadership & character lessons, develop individual action plans, and share those lessons with others.

Each team then complete Community Service Projects every 6 weeks. Currently 600 projects happen every cycle. Along with mobilizing a large crowd to grow into leaders and challenging them to serve their community is resulting in large scale and replicable impact.

According to a recent survey ran by the company, 92% of Cloudworkers have reported a significant positive impact in their personal lives after joining the company.

Key Facts

Cumulative Number of Agents:

Impact Sourcing Model:


  • Kenya
  • Nepal
  • United States
  • Hong Kong


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