Impact Sourcing service providers ensure quality work is sent to their clients. As with all businesses, different projects have varying levels of complexity and different employees have varying levels of capabilities, talents and experience. Projects like data entry and Optical Character Recognition (OCR) require basic computer skills and can be done by almost anyone after proper training.
More complex projects include Data Mining, Image Description, Transcription, Content Creation and E-book formatting.
These often require work capability assessment tests to determine which employees are best placed for the job.
Here are some ways service providers decide which employees can handle certain projects.
1. Work Complexity Evaluation
Before taking on a project or contract, managers evaluate the level of complexity of the job.
2. Employee Database
Service providers maintain employee databases. To ensure maximum efficiency, they keep track of individual talents and work history. Some employees can get stuck working in departments they find challenging. Top service providers typically shift stagnating employees to projects they can thrive on. This builds more sustainable relationships between customers, staff and service provider management.
3. Work Measurement
Management assesses how accurately workers complete tasks within benchmark time periods. This instills a culture of efficiency. Workers understand what’s expected of them within a given period of time. Measurement pushes workers to develop solutions using their creativity. Top managers know which levers to pull to positively affect performance and output.
4. Probationary Periods
Before service providers fully integrate staff into a new project, they’ll start a probation period to test workers. There’s typically an interview followed by training and work measurement phases. A probation period is best aligned with job complexity. Managers may lengthen the probation period for talented and capable workers who need additional time to acquire new skills.